Contact us

The quickest way to reach us is by email: [email protected].

What we can help with

• Corrections to figures, dates or regulatory statements in our guides.
• Questions about how we research and write.
• Concerns about our advertising or affiliate links.
• Requests about personal data we hold, as described in our privacy policy.

What we cannot help with

We are not Mad Casino. We cannot see your account, reset a password, speed up a withdrawal, review identity documents or reverse a bet. For anything to do with your account, use the live chat on the casino's own site, which is advertised as open 24 hours a day. Please do not send us identity documents or card details.

Response times

We aim to reply within two working days. Reports of factual errors are prioritised and usually checked within the same period.

If you need help with gambling

Please do not wait for an email reply. The National Gambling Helpline, run by GamCare, is free on 0808 8020 133 and is open 24 hours a day, seven days a week. You can also find support at BeGambleAware.org.

Press and partnership enquiries

Use the same address with a clear subject line. We do not accept paid articles or sponsored links.

Reporting a problem with the operator

If you believe Mad Casino has treated you unfairly, we cannot act for you, but we would like to know. Repeated reports of the same issue — slow payouts, documents rejected without reason, bonus terms applied differently from how they are written — feed directly into our next review of the guides. Tell us the date, the amount in euros and what support told you. We will not publish your name.

If your concern is about our own conduct — an affiliate link you did not expect, wording you found misleading — say so plainly and we will reply with what we have changed, or why we have not.